Complaints Handling Procedure

1.1 Should you have any complaints about the service which you receive, we set out below the procedure which we will follow in dealing with that complaint.

1.2 Initially your complaint will be considered and reviewed in accordance with clauses 1.3 and 1.4 below by:

Thomas Clowes

Clowes Developments
Ednaston Park,
Painters Lane,
Derby,
DE6 3FA

T. 01335 360353
E. [email protected]

1.3 Having received the complaint we will contact you in writing within 10 working days and set out what we understand to be the basis of your case. At that point we will also invite you to make any further comments that you may wish to make in relation to your complaint.

1.4 Within a further 15 working days we will contact you and inform you of the outcome of the investigation into your complaint and confirm to you what action we propose to take, or has been taken

1.5 If you remain dissatisfied with the result of the above procedure, you can refer your complaint to

The Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH

www.theprs.co.uk
[email protected]
0333 3219418

DATED: 19 July 2023